common questions


Can I return the product after purchasing it?

Yes, you can return the product if the product has not been used and if it is in the same condition that you received within 7 days from the date of the purchase process by contacting us on WhatsApp 0535137779 with the order number attached, and the amount will be refunded to your account within a maximum period of 5 working days after the product reaches us as You will be responsible for the return shipping costs.

What do I do if my order is missing a product or if it is not the one I ordered?

Check the invoice sent to your e-mail, and if there is any error or loss of some products, you can contact us via customer service at [email protected] with the order number attached, and we will help you solve the problem.

How much is the shipping cost?

The shipping cost varies according to the weight of the product and the country receiving the shipment. The shipping cost will be indicated when ordering from the site and specifying the address.

How long does it take for the shipment to reach me?

Shipments within the Kingdom of Saudi Arabia will take 3-5 working days, and for international shipments, it will take 7-20 working days to reach the specified address.

Have you noticed the difference in prices for rugs with the same design?

If you find a price difference between rugs of similar design, please refer to the product specifications; Where there are special sizes for some carpets, as we provide several sizes of the same design with different length, width or thickness.

What is the recommended method of washing prayer rugs?

  • polyester material:
  • Do not use the washing machine.
  • Do not bleach.
  • Do not tumble dry.
  • Do not use an iron.
  • Dry cleaning only.
  • Do not put chemicals on the edges of the carpet
  • Do not use a temperature higher than 50 degrees Celsius.
  • Polypropylene Material:
  • Use gentle hand wash.
  • Do not machine wash.
  • Do not bleach.
  • Do not tumble dry.
  • Dry cleaning only.
  • Do not put chemicals on the edges of the carpet.
  • Do not use a temperature higher than 50 degrees Celsius.



For any other inquiries, you can contact us through the chat on the website or by sending an e-mail to [email protected]